Online robot chat8/8/2023 ![]() Ultimately, what chatbot you choose to use will depend on the goals you have.īut how do you know where your customer is in the buying journey? And how do you send them the right content at the right time? You can find the answers in The Conversational Marketing Blueprint. For example, an AI chatbot can automatically qualify site visitors to help your sales team pinpoint high-intent conversations, whereas a live chat solution provides a space for your team to directly connect with and better serve your customers. Customer support organizations also use live chat software to answer questions in real time.Īs you can see, the way these chatbots work varies quite a bit - and they help your business in different ways.
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